1. WHO WE ARE

RNB Solar Ltd (“RNB Solar”, “we”, “our”, “us”) is the data controller

for the personal data collected through our commercial-solar video-sales-letter (VSL) funnel and any linked pages.

Registered office: Units 54 & 55 The Oaks, Manston Business Park, Ramsgate, Kent, CT12 5FN

Email: [email protected]

Telephone: 01843 809101

2. WHAT DATA WE COLLECT

Identity & Contact – name, job title, company, phone, email (provided by you in forms)

Marketing Information – service interests, call-back preferences (forms, emails)

Technical – IP address, browser type, pages visited, cookies (collected automatically)

3. WHY WE USE YOUR DATA AND OUR LAWFUL BASES

To provide quotes, schedule calls, and send the VSL link – Contract (UK GDPR Art.6(1)(b))
To email newsletters and offers – Consent (Art.6(1)(a)); you may withdraw at any time

To run analytics and keep the site secure – Legitimate Interests (Art.6(1)(f))

4. MARKETING CHOICES

Every email includes an unsubscribe link. You can ask us at any time to stop calls or texts.

5. WHO GETS YOUR DATA

We never sell your data. We share it only with:

Email and CRM providers – to store emails and send campaigns (UK-hosted or UK GDPR-compliant)

Payment or accounting apps (if you purchase) –for invoicing (UK GDPR-compliant)

Professional advisers (legal, tax, audit) – for business administration (bound by confidentiality)

If any transfer leaves the UK, we apply the UK International Data Transfer Addendum or other Information Commissioner’s Office (ICO)-approved safeguards.

6. DATA RETENTION
We keep enquiry records for up to 7 years after your last interaction unless you request earlier deletion where the law allows.

7. YOUR UK DATA RIGHTS

You may access, correct, erase, restrict, object to, or port your data, and withdraw consent at any time. To exercise any right, email privacy [email protected]

You can complain to the ICO (ico.org.uk) if we do not resolve an issue, but we would appreciate the chance to help first.

8. COOKIES AND SIMILAR TECHNOLOGIES

We use essential cookies for site operation and analytics cookies to see how the funnel is used. A banner lets you accept or reject analytics cookies. You can also block cookies in your browser settings.

9. SECURITY

We use HTTPS encryption, strict access controls, and regular backups. All staff receive data-protection training.

10. CHILDREN

Our services target commercial property owners and are not directed at individuals under 18. We do not knowingly collect children’s data.

11. AUTOMATED DECISION-MAKING

We do not make decisions that have legal or similarly significant effects on you solely by automated means.

12. CHANGES TO THIS POLICY

We may update this notice to reflect changes in law or our practices. If changes are significant, we will display a prominent notice on the funnel and, where practical, email you.